No Fun® - FAQ

Shipping to the UK & EU has unfortunately been temporarily suspended due to the new import tax regulations in those countries.
We're working to find a simple solution that will be easy for our valued customers and also allow us to remain compliant with the new vat rules coming into effect as of 2021.
It's a complex process that's especially difficult for small businesses to navigate. I apologize for any disappointment this has caused in the meantime, but our hands are currently tied!

FREQUENTLY ASKED QUESTIONS - WE'VE GOT ANSWERS:

General

Where's No Fun® from?

No Fun® has been based in Toronto, Canada since it's inception in 2011.

Our studio HQ is located at 915 Dupont Street.
Our showroom is now closed to the public due, however we do offer contactless pickup of webstore orders here.

Please do not come to pick up your order until you've received your pickup confirmation email which contains crucial pickup information.

How can I get in touch with No Fun® HQ?

If you just want to say 'what's up' or share a photo please connect with us on instagram or TikTok.

If you've got a question about a webstore order please scroll down to the 'webstore orders' faq.

Snail mail:
No Fun® HQ
915 Dupont Street - Unit 208, Toronto, Ontario, M6H 1Z1, Canada.

Before emailing, please check to see if your question has been answered in the rest of the FAQ.

How do your shirts fit? Do you have a Size Guide?

They fit great! You can see the size chart for our softgoods HERE.

Where can I find No Fun® in my city?

Check out our authorized retailers page for a list of brick & mortar shops currently carrying our goods.

Don't see your city on the list? Encourage your favorite local shop owner to get in touch with us.

I run a brick & mortar shop, can we stock No Fun® products?

We do offer wholesale discounts to selected independent businesses - We'd love for you to apply to become an Authorized Retailer!

If you'd like to carry No Fun® gear in your shop, gallery, store, or boutique please send an email to service (at) nofunpress.com with 'new wholesale' the subject line.
Please include some information about yourself and your store!
We'll get back to you with more info.

Webstore Orders

What is the return or exchange policy?

All sales are final.
No refunds or exchanges.

All shipping fees are non-refundable.
We are not responsible for packages lost, damaged, or stolen in transit.

For any other issue that may arise with your order, please send an email with the order number to service [at] nofunpress.com. We'll do our best to make things right for you ASAP.

Please contact us within 7 days of receiving any defective or incorrect items. Any requests after the 7 day limit will not be approved. Product must be unworn, unwashed, and in brand new condition.

'Local Contactless Pickup' orders that are not picked up within 30 days are considered abandoned & you will be charged a 100% re-stocking fee.

I have an important question about an order I just placed...

Send order inquiries via email to service [at] nofunpress.com. Please include your order number. We'll do our best to make things right for you ASAP!

Please allow 24-72 hours for reply, Thanks for your patience.

Please do not message us on social media about your order's status... just send the email :)

Will my order have tracking?

In most cases- yes!

The majority of our orders ship out via usps first class/priority, chitchats canada tracked, or canada post expedited. Your shipping confirmation will clarify which. All of these services include tracking.

However- tracking will not be included on some orders for small/flat sized items like pins & patches that ship via lettermail.

Some other Canadian & International orders may be excluded from tracking services, depending on their sizes or weights, sorry!

If your order is eligible for tracking: the tracking number will be sent to you automatically via your shipping confirmation.

If your order is not eligible for tracking: your shipping confirmation will contain the shipping carrier name only.

We are not responsible for packages lost, damaged, or stolen in transit.

What currencies does your webstore accept?

While we formerly only accepted USD at checkout, you can now place your order using most major currencies including CAD, AUD, JPY, and more.

Just select whichever currency is best for you from the drop down menu at the bottom of the page.

Although you may be able to process your orders' payment using GBP or EUR, we're still unfortunately unable to ship to the UK & Europe due to their new import tax laws.

Do you ship internationally?

Absolutely! No fun® is everywhere.

Shipping to the uk & eu has been temporarily suspended due to the new import tax regulations in those countries.

We're working to find a simple solution that will be easy for our valued customers and also allow us to remain compliant with the new vat rules coming into effect as of mid 2021.

It is our mission to solve this issue and continue to make our uk & eu customers lives far less fun, but it is a complex process that's especially difficult for small businesses to navigate. I apologize for any disappointment this has caused in the meantime, but our hands are currently tied!

If you're curious about international shipping costs, just add a few items to your cart and it will be calculated automatically. The shipping costs are based on package weight.

Please note that any orders placed outside of the USA. May be subject to your country's duties and/or customs fees.

These taxes are not charged by No Fun®. We have no control over them and cannot predict what they might be, nor are we are not responsible for them, or the delays they may cause. Please contact your local customs office for more information.

If you refuse your package due to duties / customs fees we are not responsible for it's return. We will only issue refunds in cases where parcels arrive back to our studio. All shipping costs are non-refundable.

How long will it take to receive my order?

We process and package all orders within 1-5 days. Once we've packed and shipped out your order you'll receive a shipping confirmation from us.

After that, the postal system will take an additional few days to work it's magic for you:

USA: 1-7 days*
Canada: 3-21 days*
International: 4-22 days*

*business days.

These are approximate time estimates based on the postal service's standards. These are not guaranteed shipping times.

We are not responsible for packages lost, damaged, or stolen in transit.

Don't want to wait? We DO offer contactless pickup of webstore orders at our Toronto studio HQ. Read the FAQs below for more info.

My order's tracking says "Delivered", but it's not here!?

If your order is “delivered” but not in your hands - double check with neighbours or in other places near your mailbox. Sometimes postal workers 'stash' oversized parcels that may be too big to fit in your mailbox.

If it really is not there please contact the delivering courier directly for more information.

Unfortunately once your order leaves our studio we only have access to the same tracking info that you do.

We've heard that many postal workers will receive their full week's worth of packages all at the same time. Rather than marking each parcel as "Delivered" one by one at the actual time of delivery, we've heard that they'll often scan all of the items at into the system as "Delivered" at one time when starting their route, which may in reality take a few days to complete. If this is the case - your tracking will show "Delivered" when it's true status is "With the delivery driver".

My order arrived, but there was a duty fee?

Please note that, although our studio HQ is located in Toronto, any orders placed outside of the USA may be subject to your country's duties and/or customs fees.

These taxes are not charged by No Fun®. We have no control over them and cannot predict what they might be, nor are we are not responsible for them, or the delays they may cause. Please contact your local customs office for more information.

If you decide to refuse your package due to duties / customs fees we are not responsible for it's return. We will only issue refunds in cases where parcels arrive back to our studio. All shipping costs are non-refundable.

My order arrived and something is wrong, what now?

In the rare occasion that there may be an issue with an item in your order, please send us an email with your order number to service [at] nofunpress.com. We'll do our best to make things right for you ASAP.

Please contact us within 7 days of receiving any defective or incorrect items. Any requests after the 7 day limit will not be approved. Product must be unworn, unwashed, and in brand new condition.

No Fun® Studio HQ / Contactless Pickup

I live in Toronto, do you offer local pickup?

Yes!
Simply choose the 'contactless pickup' shipping option during checkout. We'll email you with our new pickup procedure when your order is ready for you.

The pickup location is inside 915 Dupont Street, Toronto - immediately when you enter the building on the left.

Please do not come to pick up your order until you've received your pickup confirmation email which contains crucial pickup information.

Please note that all "Made to order" items are not eligible for "Contactless pickup" as they will be shipped directly to you from their production facility. If you purchase one of these items for "Contactless pickup" we will be required to send over a shipping invoice, unless your order surpasses our "Free shipping" value threshold. More information can be found within the product's description on our site.

Orders not picked up within 30 days are considered abandoned & you will be charged a 100% re-stocking fee. No refunds or exchanges.

Our building is unfortunately not currently wheelchair accessible. If you have any accessibility concerns about your pick up, please send us an email to service [at] nofunpress.com and we'll make sure you're taken care of!

Can I come hang out or buy something in person at the studio?

No, sorry. Our studio is currently closed to the public.

Stay tuned to our instagram or TikTok, or sign up to our newsletter for news about any upcoming open-studio sales, pop-ups, or in-person events.

We do offer free in-person pickup of webstore orders - just select the 'contactless pickup' shipping option at checkout.

Please do not come to pick up your order until you've received your pickup confirmation email which contains crucial pickup information.

Is it true that I can't pick up Blankets, Pillows, or Wall Tapestries in person?

Sorry, it's true!

Please note that all "Made to order" items, like our Blankets, Pillows, and Wall Tapestries, are not eligible for "Contactless pickup".

They will be shipped directly to you from their production facility in the USA. If you purchase one of these items for "Contactless pickup" we will be required to send over a shipping invoice, unless your order surpasses our "Free shipping" value threshold.

More information can be found within the product's description on our site.

How do I get to No Fun® HQ?

The studio is located at 915 Dupont Street.
We're on the southwest corner of Ossington and Dupont. If you're taking TTC, you can either take the 68, and get off at Dupont, or the 26, and get off at Ossington. The studio is about a 10 minute walk north from Ossington station, if you're on the subway.

Please do not come to pick up your order until you've received your pickup confirmation email which contains crucial pickup information.

Is there anywhere to park at No Fun® HQ?

Unfortunately there is no designated parking for studio visitors, however, there is typically street parking available in the neighbourhood on Dupont or Concord Ave.

Please do not come to pick up your order until you've received your pickup confirmation email which contains crucial pickup information.